Question 1

When does my order start?

Accepted Answer

Work begins once your payment is verified, all required information is received and the scope is accepted. Turnaround estimates run from that point — not from the moment you submit the form.

Question 2

What currency are prices in?

Accepted Answer

All prices are set in Barbados dollars (BBD). You can view an estimate in USD using the currency toggle; the estimate uses the published rate (for example BBD $275 ≈ USD $137.50). The amount you actually pay is shown in the currency of the payment method you choose.

Question 3

How do I pay? Do you accept cash?

Accepted Answer

Cash is not accepted. Currently listed methods are manual transfers — 1stPay and online banking transfer in BBD, and PayPal in USD. The list is shown on the pricing page and inside the order form before you submit. After paying, upload your proof on your tracking page and CV Genius verifies it manually.

Question 4

Is the matching cover letter really included?

Accepted Answer

Yes. Every one of the seven CV packages includes one matching cover letter, one target field or vacancy, review of one supplied job description where relevant, PDF and editable files, human review and 30-day accuracy corrections.

Question 5

What's the difference between Complete Career Kit and Executive Career Pack?

Accepted Answer

Complete (BBD $700) is about breadth: the full Professional Career pack plus a LinkedIn Lite rewrite, a Professional Bio, a hosted Digital Career Card and a separate reference page. Executive (BBD $750) is about senior positioning and complex career narratives, with international or remote adaptation included when required — the International Application add-on is never charged on Executive.

Question 6

How does rush delivery work?

Accepted Answer

48-hour Priority (BBD $100) and 24-hour Emergency (BBD $175) are capacity requests, not automatic upgrades. You pick one when ordering; CV Genius checks capacity and approves or declines it before payment opens. The rush clock starts after approval, verified payment and complete information. If CV Genius misses an accepted rush deadline for its own reasons, the rush surcharge is refunded.

Question 7

What counts as a revision round?

Accepted Answer

One round is one consolidated set of in-scope changes sent together. Included rounds (1 for Student, Refresh and Essential; 2 for Application Ready, Professional and Complete; 3 for Executive) must be requested within 7 calendar days of delivery. Factual or formatting errors caused by CV Genius are corrected for 30 days. A new target role, new document or complete restart is new work at the published price. Non-CV services include one consolidated correction round on the same terms.

Question 8

Do you offer interview coaching or calls?

Accepted Answer

We offer Written Job-Specific Interview Prep (BBD $125): a written pack for one named vacancy. We do not offer live coaching, mock interviews, consultations or calls.

Question 9

Do you guarantee interviews or jobs?

Accepted Answer

No. CV Genius produces professional career documents and research. We never fabricate experience, and we cannot guarantee interviews, offers, employment, or that a researched company has an open vacancy or reachable contact.

Question 10

I'm not sure which service I need.

Accepted Answer

Choose “Help me choose” in the order form. Tell us your situation and CV Genius will recommend a service and confirm the exact BBD total. Nothing is payable until you accept the recommendation.

Question 11

I'm a returning client — can I just update my CV?

Accepted Answer

Yes, if CV Genius produced the original. Quick Update (BBD $30), Standard Update (BBD $60) and Major Refresh (BBD $100) are available under the CV Packages family. Quote your original reference in the form.

Question 12

How long are Digital Career Cards and landing pages hosted?

Accepted Answer

Hosted pages (and the hosted card inside Complete Career Kit) include 12 months from publication. Renewal is optional, at the then-published rate, and always disclosed and accepted by you before it happens — there is no automatic billing. Nothing is published until you approve it, and you keep the delivered files either way.

Question 13

What files do I receive and how?

Accepted Answer

CVs, cover letters and similar documents arrive as PDF plus editable files. LinkedIn rewrites arrive as editable copy. Research and command centres arrive as spreadsheets or lists with a checked date. Everything is delivered to your private tracking page, and you'll be notified by email (and WhatsApp if you shared a number).

Question 14

What is the refund policy?

Accepted Answer

Cancel before work starts and the unperformed service is refunded in full. After work starts, you receive a fair refund for the unperformed portion. If CV Genius fails to deliver what was agreed, you get a remedy or refund. Duplicate payments are refunded. Full details are in the Refund and Revision Policy; your statutory consumer rights are never reduced.

Frequently Asked Questions